PRACTICAL ANSWERS
Before you place
your order.
MOQ, artwork, sampling and shipping — the details that help turn an idea into a workable production brief.
What is your minimum order quantity?
Our MOQ is 10 pieces per design. Send your product type, quantity per design and size breakdown so we can confirm the details for your order.
How long does sampling take?
Sampling takes 5 days. The starting point and schedule are confirmed after we review your artwork, materials and sample requirements. Artwork changes or additional approvals can affect the schedule.
How long does bulk production take?
Bulk production takes about 2 weeks. We confirm the production schedule for your approved specification and order. Transit time is additional, so tell us your required arrival date early.
Do you offer OEM and ODM?
Yes. We manufacture from your design and specification through OEM projects, and can work with you on product development through ODM. You can customize logos, names, numbers, sizing, labels, hangtags and packaging.
What artwork should I send?
Send the clearest version of your design, logo or references that you have. Vector artwork is helpful for logos and lettering. Include print placement, colors and any names or numbers. If you only have a concept, tell us what you want to achieve so we can review the next step.
Which decoration methods are available?
Full sublimation is our specialty. We also offer embroidery, tackle twill and screen printing. The appropriate method depends on the fabric, garment and effect you want.
Can I order a sample before bulk production?
Yes. Sampling is part of our development process. We confirm the sample specification and any sample charges with you before proceeding. Use the sample to review fit, artwork and finishing details.
Where do you ship, and how much does it cost?
We work with buyers in the US, Canada, Europe, Australia and New Zealand. Share your destination, postal code, order quantity and required arrival date so we can discuss shipping options, cost and estimated transit time. Shipping, duties and taxes are confirmed separately where applicable.
Can you provide specific certifications or performance ratings?
If your order needs a specific test, certification or performance rating, include that requirement in your inquiry. We will discuss the documentation and testing needed before you commit. Do not assume a rating applies to every fabric or garment.
What should I include when requesting a quote?
Include the product, artwork or references, quantity per design, size breakdown, decoration, labels and packaging requirements, destination and deadline. If some details are not decided yet, tell us what you know and we will work through the rest.
What if I have a concern about a delivered order?
Contact us with your order details, a description of the concern and clear photographs. We will review the issue with you against the agreed specification and discuss the appropriate next step.
YOUR NEXT COLLECTION STARTS HERE
Let’s make it yours.
Send your design, product type and quantity. We will help you work through the next step.